Auren Wellness is committed to providing accessible psychotherapy and social work services and an accessible website experience for people with disabilities. We believe that all clients and visitors should be able to access information about our services and connect with our care team with dignity, independence, and equal opportunity.
This Accessibility Statement describes our approach to accessibility, the standards we apply to this website, the assistance we offer, and how to give us feedback or request information in an alternate format.
Auren Wellness is an Ontario-based service provider and is committed to meeting our obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Integrated Accessibility Standards Regulation (Ontario Regulation 191/11), as applicable to our organization.
We design and maintain this website with the goal of conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium. Conformance with WCAG 2.1 Level AA helps make web content more perceivable, operable, understandable, and robust for people with a wide range of disabilities.
Conformance is an ongoing effort. We test our content periodically and address accessibility issues as they are identified. If you encounter a barrier on this website, please tell us using the contact information below so we can address it.
Our approach to accessibility on this website includes:
We also train our team on accessible communication and we work to make our intake, scheduling, and clinical processes accessible to people with a range of disabilities.
Despite our efforts, some areas of this website may not yet fully conform to WCAG 2.1 Level AA. Known limitations and the steps we are taking to address them are tracked internally and updated as work progresses. [BRACKETED PLACEHOLDER: list any current known limitations here, e.g. third-party embedded forms, legacy PDFs, or video content without captions.]
If you encounter a barrier that is not listed here, please let us know.
If you need information from this website or about our services in an alternate format (such as large print, plain text, or accessible electronic document), or if you need a communication support to participate in our intake or services, please contact us using the information below.
We will work with you to provide the requested format or support in a timely manner and at no additional cost. We may consult with you about the format or support that best meets your needs.
Service animals and support persons are welcome at Auren Wellness in accordance with applicable accessibility legislation. If you plan to attend a session with a service animal or support person, please let us know in advance so we can prepare the space and process appropriately.
If a service or facility that people with disabilities rely on is temporarily disrupted (for example, an elevator outage at our building or a temporary outage of an online intake form), we will post a notice describing the disruption, the reason for it, the expected duration, and any alternative services available, where reasonably possible.
We welcome feedback about the accessibility of this website and our services. Feedback helps us identify barriers and improve.
You may send feedback in any of the following ways:
We aim to acknowledge feedback within [BRACKETED PLACEHOLDER: response-time commitment, e.g. five business days] and to respond substantively as soon as reasonably possible. Feedback may be provided anonymously, although providing your contact information helps us follow up with you directly.
If you are not satisfied with our response, you may escalate your concern by contacting our Privacy Officer at the address above.
We may revise this Accessibility Statement from time to time to reflect changes in our practices, applicable law, or the website. The revised Statement will be posted on this page with an updated "Last Reviewed" date.
Questions or concerns about accessibility may be directed to:
David Ellis, Privacy Officer
Auren Wellness Inc.
1 Centrepointe Dr., Unit #404, Ottawa, Ontario K2G 6E2
Email: david@aurenwellness.ca
